Dear Valued Customer,

 We are writing to inform you of a service disruption. Recently, we detected network connectivity anomalies at some cloud server nodes located in Hong Kong, China, and Singapore, which have affected the operation of certain instances. We sincerely apologize for this and have immediately activated our highest-level emergency response plan.

I. Troubleshooting and Recovery Progress

Jtti's technical team is currently working around the clock on a 24/7 basis to troubleshoot and restore services. As link fluctuations of this nature are influenced by complex external cross-border routing policies, recovery will take some time. We will continue to coordinate closely with all relevant parties and make every effort to restore stable service as quickly as possible.

II. Compensation Plan and Application Channel

We fully understand the disruption and loss this incident has caused to your business, and we appreciate your concern. To make up for the impact of this incident, Jtti solemnly commits that once services are fully restored and stable, compensation will be assessed and provided for the affected instances. Please refer to the specific compensation announcement to be released later.

III. Ticket Guidance During the Incident

Due to a high volume of ticket inquiries during this period, response times from our customer service team may be temporarily delayed. We appreciate your understanding. To avoid duplicate queuing and to maintain overall processing efficiency, we kindly ask that you do not submit new tickets for the same issue. If you have new test results or additional information, please append it directly to your existing ticket. We will follow up on each ticket strictly in the order of submission.

Thank you for your patience, support, and understanding.