Support > About cloud server > What is going on in the United States Cloud Server that cannot be connected?
What is going on in the United States Cloud Server that cannot be connected?
Time : 2023-08-30 17:26:50
Edit : Jtti

  The unable to connect to the American cloud server may be caused by multiple reasons. The following are some common problems and solutions:

  Internet problem:

  Server downtime: Check whether the server runs normally. It may cause the server to be unable to connect due to hardware failure and operating system problems.

  Network interrupt: Make sure your local network connection is normal, try to connect to other websites or servers to verify whether the network is working normally.

  DNS problem: Make sure your domain name analysis is normal, you can try to directly connect to the server with the IP address to bypass DNS parsing the problem.

  Firewall and safety strategy:

  Server firewall: Make sure the server firewall is configured correctly and will not prevent the required in -site or out -of -site connection.

  Safety group or firewall rules: If you use the security group or firewall rules on the cloud platform, please check whether the configuration is correct and allow the required traffic to pass.

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  IP blockade or limit:

  IP blockade: If you have failed many times, the server may list your IP address on the blockbuster list. Try to connect or contact server provider from other networks.

  IP restrictions: Some servers may be configured with limits that only allow specific IP and IP address range.

  SSH or remote access configuration:

  SSH configuration error: Make sure the SSH server configuration is correct, including ports, access users and certification methods.

  Remote desktop: If you use remote desktop connections, make sure that the remote desktop configuration is correct, including ports and access permissions.

  The service is not started:

  Make sure the service you want to access is already launched on the server. For example, if you cannot access the website through HTTP to ensure that the web server (such as Apache or Nginx) has started.

  Network proxy:

  If you use a network agent to ensure that the agent configuration is correct, it will not affect your connection to the server.

  Cloud platform problem:

  Sometimes the cloud platform itself may fail, causing the server to be unable to connect. View status and alarm information in the management panel of the cloud platform.

  Service provider support:

  If you cannot solve the problem and contact your server provider's technical support, they can help you diagnose and solve the connection problem.

  In short, the unable to connect to the US cloud server may be caused by a variety of factors, and the problem needs to be gradually eliminated. Check the network, configuration, security strategy, and service status to determine the reasons and take appropriate solutions.

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